Structured, reliable customer support services that help small businesses manage inquiries, resolve complaints, and deliver consistent service experiences.
Start with essential support functions and expand as your operational needs evolve. Our services integrate seamlessly into your existing operations.
Quality customer service handling across digital channels. We manage day-to-day inquiries so you can focus on growing your business.
Investigation and resolution of complex or sensitive customer complaints. We act as escalation owners from intake to closure.
Review of customer interactions against defined quality standards. Identify service gaps and training needs.
Track key CX metrics like response time, resolution rate, and customer satisfaction. Data-driven decision support.
Develop and maintain CX workflows, quality checklists, and operational procedures for scalable growth.
Amna CX Solutions is founded and led by a customer experience and operations professional with over five years of hands-on experience in high-volume, service-driven environments.
Our founder brings frontline customer support execution, escalation management, quality assurance, reporting, and process improvement skills—directly aligned with the core services we offer.
With experience managing complex customer escalations involving service failures, refunds, and policy exceptions at major service providers, we understand what it takes to protect customer satisfaction and brand reputation.
Technical capabilities include report generation, spreadsheet analysis, SQL, Tableau, and data visualization—enabling clear visibility into customer experience performance and operational improvement opportunities.
To provide small and growing businesses with structured, reliable customer experience support that delivers consistency, accountability, and measurable results—without the overhead of building an in-house team.
Ready to improve your customer experience? Schedule a free consultation to discuss your needs and how we can help.
We will contact you within 24-48 hours.